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Voice Assistant

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Defne’s Voice Assistant solution enables operators to offer their corporate subscribers an intelligent chatbot application that can easily integrate with their call center system to offer a dynamic customer experience. Using Defne’s Voice Assistant, both operators and their enterprise subscribers can allow their customers to perform call center tasks such as changing a password, requesting a balance on an account, or scheduling an appointment, without the need to speak to an agent and without going through cumbersome IVR menus.

 

Voice Assistant automates call center operations where possible and saves valuable human agent time for those interactions where they’re most needed.

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Key Enterprise Benefits:

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• Efficiency through Automation:

  • Intelligently combines steps of complex processes to streamline and automate common and repetitive tasks through a few simple voice requests

  • Reduces execution time and improves business efficiencies

• Flexibility:

  • Responds to voice in the native language of the user

  • Customized versions can be added to everyday workflows, to engage with employee workforce or customer care centers

• Customer Retention:

  • Broader customer engagement increases the chance for a winning customer experience and loyalty

  • Consistency and faster response time improves brand perception and customer satisfaction