IVR Platform

IVR Platform


Today, we live in a fast-paced world where subscribers and customers alike expect improved interactions.  At the same time, businesses are under constant pressure to innovate, to keep up with new technologies and trends, and to continuously improve their customer experience while reducing costs.


Success lies in robust and enhanced IVR (Interactive Voice Response) platforms that allow mobile operators and enterprises to deliver differentiated customer services and experiences while improving their flexibility, time to market, and operational expenses.


Defne's IVR Platform enables mobile operators to offer interactive inbound and outbound services to their subscribers e.g. self-service care, billing inquiry, credit card payment, invoice collection, etc.

Key Operator Benefits:

  • Easy to Operate and Maintain: Dynamic and modular architecture consisting of media, signaling, and call flow modules, allows modules to be managed separately but work in integrated mode.

  • Faster Time-to-Market of Services: Modular and dynamic architecture allows call flows to be created, updated, and deployed in real-time without affecting the performance of other modules and the platform.

  • Flexible: High level of flexibility to design and deploy call flows for IVR based interactive services.

  • Easy to Integrate: Integrates easily at IN signaling, media, and call flow levels with CRM, charging, and billing systems.

  • Cost-Effective: Wide range of Codec and protocol  (ISDN, SS7, SIP, SIGTRAN) support.





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