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IVR Platform

 

Today, we live in a fast-paced world where subscribers and customers alike expect improved interactions.  At the same time, businesses are under constant pressure to innovate, keep up with new technologies and trends, and continuously improve their customer experience while reducing costs.

 

Success lies in robust and enhanced IVR (Interactive Voice Response) platforms that help automate inbound and outbound calls allowing mobile operators and enterprises to deliver differentiated customer services and experiences while improving their flexibility, time to market, and operational expenses.

 

Defne’s IVR Platform enables mobile operators and enterprises to offer their customers interactive inbound and outbound services. It allows customers to interact with an enterprise’s/MNO’s host system via a telephone keypad or by speech recognition, after which interactive services can be inquired about through the IVR dialogue.

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Key Operator Benefits:

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• Easy to Operate and Maintain: Dynamic and modular architecture consists of media, signaling, and call flow modules that are managed separately but work in an integrated manner.

• Faster Time-to-Market of Services: Modular and dynamic architecture allows call flows to be created, updated, and services to be deployed in real-time without affecting the performance of other modules and the platform.

• Flexible: High level of flexibility in designing and deploying IVR-based interactive services with configurable call flows, and simple drag and drop options.

• Easy to Integrate: Integrates easily at IN signaling, media and call flow levels with CRM, charging, and billing systems.

• Cost-Effective: Wide range of Codec and protocol (ISDN, SS7, SIP, SIGTRAN) support.