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About Us

Your Local Partner with Global Know-how in Telco Solutions


Defne, established in 1996, is a leading global provider of telecom solutions, software products and services for communications networks. Defne’s solutions enable network operators and service providers to monetize every potential connection beyond limits while enhancing subscriber experience.

Backed up with professional and managed services, Defne offers a differentiated portfolio of innovative call completion, call management, roaming, messaging, mobile marketing and filtering solutions. Expertise on IN, IVR, and messaging combined with a wealth of skilled resources, allows Defne to provide reliable and scalable solutions that seamlessly integrate with existing customer infrastructure. Headquartered in Istanbul, Turkey, Defne has offices in Dubai, UAE and New Delhi, India. 



Defne's Mission


Today’s communications market is changing faster than ever with new innovations in technology, competitive threats from OTT players, and ever increasing demands from the subscribers.  Network operators need to have the right infrastructure and services in place to let them stay ahead of competition and maximize the revenue from each subscriber. 


Defne’s mission is to deliver solutions that add value to network operators’ growth strategies and help them to:

  • Innovate services and unlock the potential for new revenue streams

  • Monetize revenues faster through profitable services that meet mass and niche market segment needs

  • Exceed expectations and increase customer loyalty through enhanced user experience



Why Defne?

Defne offers a portfolio of service and result driven solutions with the following key benefits to operators:

  • Drives Revenue: Increases call completion and returned call rates, enhances messaging experience and enables effective marketing campaigns to improve network usage and ARPU.

  • Reduces Churn and Increases Customer Loyalty: Offers a variety of user-friendly solutions for personalized call management and messaging. Enhances the subscribers’ communications experience, increases satisfaction and reduces churn.

  • Intuitive:  It is easy-to-use and does not require comprehensive subscriber education. Reduces time-to-market effort.

  • Mass-Market Services: Suitable for the entire subscriber base, both pre-paid and post-paid. Can also be integrated with mobile marketing services.

  • Reduces Cost of Ownership: Cost-effective, feature rich solutions that can be combined with Defne’s world-class Managed Services.





Over 20 years of Global Success

Defne's success is an end result of  our customers' success. With a customer base of more than 25 mobile operators serving over 500 million subscribers in over 20 countries, Defne understands that being successful requires more than just technology. Defne offers  a suite of innovative solutions, professional/managed services and business models that create new revenue opportunities for network operators while at the same reducing total cost of ownership and subscriber churn. Defne's solutions and services enable network operators to monetize every potential connection beyond limits while enhancing subscriber experience.

By offering a wide range of end-user  focused solutions, Defne helps our customers stay competitive and profitable.
Defne ranked in the Deloitte Technology Fast 500 EMEA and the Deloitte Technology Fast 50 Turkey programs in multiple years since 2006.
Defne takes pride in its 20 years of success story!


Download  Defne Corporate Fact Sheet


Watch the latest commercial videos.


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