Workshop Highlights: Omni-Channel Marketing and Artificial Intelligence (AI)

Defne and Turk Telekom Teams Discuss Joint Deployments During 2018's First Joint Workshop

Istanbul, Turkey – January 18, 2018 – Defne (www.defne.com.tr)

In a day long workshop, Defne and Turk Telekom business, product management, operations and technical teams came together to discuss existing successful projects and future additions. Morning sessions included discussion on Outbound Campaign Suite and IVR platform deployments and in the afternoon Defne presented its new solutions planned for 2018 and beyond:

• Omni-Channel Service Platform with drag & drop Service Creation Environment (SCE) and Service Integration and Execution Layer (SIEL) for faster time-to-market of all revenue generating services

• Voice Assistant with Artificial Intelligence (AI) capabilities and intelligent IVR, ASR and TTS functionality

• Intelligent Marketing Platform with advanced Artificial Intelligence (AI), Machine Learning, and Modeling capabilities