Defne’s Call Management products enable mobile operators to optimize the use of their network infrastructure, offer interactive inbound and outbound services and marketing campaigns, and efficiently route and deliver voice traffic locally and internationally. The Call Management products also allow mobile operators to increase their enterprise segment revenues by offering field-proven contact center and mobile virtual private network solutions to businesses that enable them to digitalize their operations, mobilize their workforce, respond to changes faster, decrease their operational costs and accelerate their business.

Defne’s Call Management products offer the following solutions:

• Call Traffic Router

• IVR Platform

• Outbound Campaign Suite

• RBT ( Ring Back Tone )

Key Operator Benefits:

• Drives Revenue: Increases call completion and returned call rates to generate additional chargeable calls
• Reduces Churn and Increases Customer Loyalty: Allows missed calls to be completed from a variety of user-friendly options. Enhances the subscribers’ communications experience and increases satisfaction
• Intuitive: It is easy-to-use and does not require comprehensive subscriber education. Reduces time-to-market effort
• Mass-Market Services: Suitable for the entire subscriber base, both pre-paid and post-paid. Can also be integrated with mobile marketing services
• Reduces Cost of Ownership: Feature-rich, cost and resource-effective solutions that improve network usage efficiency
• World-class Managed Services: The solutions are backed-up with Defne’s proven professional and managed services