Personalization Suite

 

Callers are bored of listening to the beep beep tune that they hear when waiting for a call to connect. And called parties want to let their callers know why they cannot answer a call with a personal message –  whether they are in a meeting, will call back shortly, or simply a greeting message.

 

Network operators now can offer their subscribers Defne’s Personalization Suite and let them personalize and enrich their communications experience with popular tunes and status messages.

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Defne’s Personalization Suite includes:

 

• RingBack Tone (RBT)

• MyStatus

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Key Operator Benefits:

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• Drives Revenue:

  • Generates subscription fee 

  • Can be deployed as third party service

  • Easy-to-use service with hot offer via IVR/SMS/USSD/Web or predefined short codes and prefixes

  • All-embracing service that can be used by both post and pre-paid susbcribers

• Personalized: Users enjoy the benefit of expressing their individuality by selecting the status messages

• Increases Customer Satisfaction:

  • Enhances subscriber communications experience and reduces churn

  • Ability to integrate with mobile marketing solutions to offer adverts

  • Self-marketing features boost service penetration

• Interoperability: Seamlessly integrates with call completion solutions and existing billing systems

• Advanced Functions: Subscription, Charging and Content Provider modules