Call Completion Suite


Defne’s Call Completion Suite enhances revenue potential by increasing the rate of connected calls while providing subscribers with user-friendly services. Defne’s innovative Call Completion Suite boosts the number of successful connections by detecting and providing intelligent notifications of all failed, uncompleted call attempts to both callers and the called parties through SMS, IVR and USSD channels, and helps operators to capture new revenues from otherwise failed calls.


Built on open-standards, the Call Completion Suite offers a portfolio of feature rich solutions that ensure service continuity while enhancing subscriber experience. While driving new revenues through easy-to-use ARPU generating services of the Call Completion Suite, mobile operators can increase customer loyalty, and reduce time to market and total cost of ownership all at the same time. Furthermore, the Call Completion Suite can easily be integrated with mobile marketing services to offer mass-market mobile advertising channels for new revenue streams. 


Defne’s Call Completion Suite offers the following solutions to convert uncompleted calls into revenue generating chargeable opportunities:


Key Operator Benefits:

  • Drives Revenue: Increases call completion and returned call rates to generate additional chargeable calls

  • Reduces Churn and Increases Customer Loyalty: Allows missed calls to be completed from a variety of user-friendly options. Enhances the subscribers’ communications experience and increases satisfaction

  • Intuitive:  It is easy-to-use and does not require comprehensive subscriber education. Reduces time-to-market effort

  • Mass-Market Services: Suitable for the entire subscriber base, both pre-paid and post-paid. Can also be integrated with mobile marketing services

  • Reduces Cost of Ownership: Feature rich, cost and resource effective solutions tha improve network usage efficiency

  • World-class Managed Services: The solutions are backed-up with Defne’s proven professional and managed services





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